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[Requirements for ALL Samples] [Frozen Samples] [Room Temperature Samples]
[Combination Room Temp/Frozen Samples]
[FedEx Airbill Instructions] [Dry Ice Label Example] [FedEx Package Tracking]

HEMEX Laboratories provides courier services in the greater Phoenix Metropolitan area. For our customers outside the Phoenix area, we have made arrangements with couriers in several other areas. Please contact Client Services to arrange for courier service to your facility or office.
Laboratory courier services are available in most large urban areas. Please call Client Services at (800) 999-2568 or (602) 997-9161 for more information about courier services or to arrange for specimen pick-up. When FedEx is used for specimen transport, HEMEX Laboratories will pay the shipping fee. HEMEX will pay shipping charges ONLY if FedEx is used as the carrier (see FedEx Airbill Instructions).

Sample Packaging and Shipping Instructions

Please observe the following guidelines when shipping samples to HEMEX in order to comply with federal shipping regulations and insure specimen integrity. THESE INSTRUCTIONS MUST BE FOLLOWED IN ORDER TO ENSURE THAT THE PATIENT SAMPLES ARE SHIPPED AND ARRIVE AT HEMEX. These instructions are specific for FedEx. For directions on shipping diagnostic samples via another carrier, please contact that carrier.

Please notice there are different instructions for Frozen, Room Temperature, and Combination Frozen/Room Temperature sample shipments.

REQUIREMENTS FOR ALL SAMPLES

Notify HEMEX Laboratories you are shipping to us by calling (800) 999-2568 with the following information:
        Patient Name
        Test(s) Ordered
        STAT or Routine
        FedEx Airbill Number or Carrier

Each patient's sample(s) must be labeled legibly with:

1. Patient name

2. Collection date

3. Time of draw

4. Sample type (plasma or serum)

All samples MUST be submitted with a corresponding Test Request Form (TRF)
legibly filled out with the following areas completed:

1. Patient name

2. Date of Birth

3. Physician name

4. Location to fax/mail report to

5. Date of blood draw/sample collection

6. Time of blood draw/sample collection

7. Billing information as requested on the Test Request Form (TRF)
a. Whom to bill
b. Insured person's employer, insurance carrier, and policy identification numbers
c. Preauthorization numbers as required by the patient's insurance carrier

Please see the TRF example following this section as reference. Areas that are shaded MUST be completed to ensure proper processing of billing and patient information.

All samples from a given patient are to be submitted in one specimen bag with corresponding TRF placed in the outer pouch of the bag. To be sure the TRF remains dry and with the correct patient specimen, seal the pouch with the outer flap.

HEMEX Laboratories will pay FedEx charges on box sizes up to 9" x 9" x12". Boxes exceeding this size will be subject to additional charges to you. Please contact Client Services (800) 999-2568 to obtain appropriate shipping containers for all specimen types. Please consult the shipping box diagram following COMBINATION FROZEN/ROOM TEMPERATURE SPECIMENS instructions.
Sample Packaging and Transport

FROZEN SAMPLES
When shipping frozen samples please follow these steps:

1. Be sure to read and follow REQUIREMENTS FOR ALL SAMPLES.

2. Place sample(s) in the ziplock portion of the specimen bag, expel the air, and seal.

3. Fold the corresponding TRF and place in the outer pouch of the specimen bag. To keep the TRF dry, use the outer flap to seal the pouch.

4. Place the specimen bag in the bottom of a styrofoam shipping container, and surround with three to five pounds of dry ice. The dry ice will maintain its integrity longest if left in one piece and tightly wrapped in paper. Do not break up the dry ice, as exposure to air causes more rapid deterioration.

****NOTE****
HEMEX Laboratories does NOT supply dry ice for shipping. It must be obtained in your local area.

5. Fill remaining air space with newspaper or styrofoam filler (such as peanuts or "S") to minimize the deterioration of the dry ice.

6. Close the container and seal by securely taping around the cover.

7. Place sealed styrofoam container inside a cardboard shipping box and seal.

8. Attach shipping label which indicates both the shipper and recipient of the package. HEMEX will pay shipping charges only if FedEx is used as the carrier (see FedEx Airbill Instructions).

****NOTE****

A black and white Dry Ice label must be affixed to the outside of the Shipping box indicating the amount in kilograms of dry ice enclosed. Do not use more than 5 pounds (2 kilograms) of dry ice. FedEx may refuse the shipment if this requirement is not observed. Please see the example for the correct completion of this label. NO PART OF THIS LABEL MAY BE COVERED UP AND IT MUST BE EASILY READ BY THE CARRIER. FEDEX WILL REFUSE DELIVERY IF THE LABEL IS NOT COMPLETE OR OBSTRUCTED.

When shipping a sample of a drug being administered, label the drug concentration on the vial, and wrap the vial with insulating material. Ship the vial OUTSIDE the styrofoam container, to avoid freezing. See COMBINATION FROZEN/ROOM TEMPERATURE instructions for more information.

ROOM TEMPERATURE SAMPLES
When shipping room temperature samples please follow these steps:

1. Be sure to read and follow REQUIREMENTS FOR ALL SAMPLES.

2. Place samples inside a styrofoam shipping container and rubber band the two halves together.

3. Place the styrofoam container inside the specimen bag with absorbent pad.

4. Fold the corresponding TRF and place in the outer pouch of the specimen bag. Seal the pouch using the outer flap.

5. Place the specimen bag in the cardboard shipping box and seal.

6. Place the shipping box inside a FedEx Diagnostic Sample Envelope. HEMEX will pay shipping charges only if FedEx is used as the carrier (see FedEx Airbill Instructions).

COMBINATION FROZEN/ROOM TEMPERATURE SAMPLES (ISAC PANEL)

When shipping multiple samples, some of which are required to be shipped at room temperature, some frozen, please follow these steps:

1. Follow directions 1 - 7 for FROZEN samples.

2. Follow directions 1 - 4 for ROOM TEMPERATURE samples.

****NOTE****
You will need to photocopy the TRF so that a copy can be shipped inside each container, Frozen and Room Temperature. This will enable us to match samples should the boxes become separated.

3. Using packing tape, attach the Room Temperature box to the top of the Frozen Styrofoam box.

4. Place both boxes inside the cardboard Shipping box.

5. Fill remaining space around the Room Temperature box with newspaper
or similar packing material, then seal the Shipping box (see example below)

6. Attach shipping label which indicates both the shipper and recipient of the package.
HEMEX will pay shipping charges only if FedEx is used as the carrier (see FedEx Airbill Instructions).

****NOTE****

Shipping Box Diagram

FedEx Airbill Instructions

Please use the following examples to properly complete a FedEx Airbill for shipment to HEMEX. FedEx recently began producing airbills that can be affixed directly onto the shipping box. For your convenience, examples of both types of airbill have been provided. In order to assure proper shipment, please print legibly in ink. Should you have questions, please call Client Services at (800) 999-CLOT (2568). HEMEX Laboratories will pay FedEx charges on box sizes up to 9" x 9" x12". Boxes exceeding this size will be subject to additional charges to you. Please contact Client Services to obtain appropriate shipping containers for all specimen types.
FEDEX WILL REFUSE DELIVERY IF THE AIRBILL IS NOT COMPLETE OR OBSTRUCTED.

Anyone using this information fraudulently will be prosecuted to the fullest extent of the law.

Older type airbill (no adhesive on back)
All Information below is REQUIRED

For MONDAY through THURSDAY Shipments
Box 1     (From) Enter all information requested about your location
Box 3     (To) HEMEX provides preprinted airbills. If you do not have one, enter the following:
                         HEMEX Laboratories, Inc.     (602) 997-9161
                         2505 West Beryl Avenue
                         Phoenix, AZ 85021
Box 4a   (Express Package Service) Mark FedEx Standard Overnight service
Box 5     (Packaging) Mark Other Pkg
Box 6     (Special Handling) Mark Dry Ice with the weight in kilograms (kg)

The highlighted area MUST be completed or FedEx may refuse shipment

Box 7     (Payment) HEMEX provides preprinted airbills. If you do not have one, enter the following:
                        Bill to: Recipient
                        FedEx Account No. Please call Client Services for the correct account number

For FRIDAY Shipments ONLY    In addition to the above procedure:
Box 3:     (To) If you are using a preprinted HEMEX airbill, mark out the address and
                     replace it with the following FedEx location:
                        4475 North 43rd Avenue
                        Phoenix , AZ 85019.
                Mark Hold Saturday under For HOLD at FedEx Location check here
Box 4a: (Express Package Service) Mark FedEx Priority Overnight

The highlighted number is your Airbill number

Newer type airbill (adhesive on back)
All Information below is REQUIRED

The highlighted area MUST be completed or FedEx may refuse shipment

For FRIDAY Shipments ONLY    In addition to the above procedure:
Box 3:     (To) If you are using a preprinted HEMEX airbill, mark out the address and
                     replace it with the following FedEx location:
                            4475 North 43rd Avenue
                            Phoenix , AZ 85019.
Box 6: (Special Handling) Mark Hold Saturday under For HOLD at FedEx Location check here
Box 4a: (Express Package Service) Mark FedEx Priority Overnight

The highlighted number is your Airbill number

Dry Ice Label

A black and white Dry Ice label must be affixed to the outside of the Shipping box indicating the amount in kilograms of dry ice enclosed. Do not use more than 5 pounds (2 kilograms) of dry ice. FedEx may refuse the shipment if this requirement is not observed. NO PART OF THIS LABEL MAY BE COVERED UP AND IT MUST BE EASILY READ BY THE CARRIER. FEDEX WILL REFUSE DELIVERY IF THE LABEL IS NOT COMPLETE OR OBSTRUCTED.

The highlighted areas MUST be completed or FedEx will refuse shipment

The following link is provided for you to track your sample via FedEx's online tracking service.

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