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If the information below does not provide the answer to your question, our billing department representatives can be reached via telephone for assistance with insurance and statements. You may send an email request, which will be forwarded to the appropriate person. For phone number, and email address information please visit our Contact Page.
Client invoices are processed on a monthly basis. Each invoice is itemized and indicates the date of service, patient name, procedure performed, HEMEX's internal accession number, fee, and the patient's ID number as supplied by the client. Terms of payment are net 30 days. Invoices past due sixty (60) days are subject to a 1.5% per month past due interest charge, until paid. Be sure to include the remittance copy of the invoice with the payment. If an invoice is in question, please contact us.
HEMEX will bill patients directly. Complete the test requisition form and provide the required information at the time the specimen is submitted. Providing initial accurate information will eliminate follow-up correspondence. Patient bills are due upon receipt.. If complete information is not provided, the client will be billed.
Please include:
- Patient's Full Name
- Patient's Current Address (Street, Apartment Number, City, State, ZIP)
- Patient's Current Telephone Number (include area code)
- Responsible Party's Full Name, Address, and Telephone Number
HEMEX will bill insurance companies directly upon request. Complete the test requisition form with the required information. If the required information is not complete or not provided, the patient will be billed directly. NOTE: HEMEX DOES NOT PARTICIPATE IN ANY HMO OR PPO CONTRACTS. Please inform patients that they will be billed for any amount their insurance does not pay.
Please include:
- Insurance Company Name and Complete Address
- Social Security Number of the Insured
- Patient's Date of Birth
- Group Number
- Insured's Name (If Different From Patient)
- Diagnosis (ICD-9-CM code)
- Referring Physician's UPIN Number
HEMEX is a provider for Medicare and will electronically bill Medicare. Complete the test requisition with the following information:
- Patient's Full Name (As it Appears on the Card)
- Patient's Current Address (Street, Apartment Number, City, State, ZIP)
- Patient's Current Telephone Number (include area code)
- Patient's Sex
- Patient's Date of Birth
- Medicare HIC Number (9 digits + 1 or 2 letters)
- Diagnosis (ICD-9-CM code)
- Referring Physician's Name
- Referring Physician's Medicare ID Number